Questions about Order Status?

Look below for answers to your questions about order status. Click the "View Summary" button at the bottom, to return to the Order Summary page.

Most orders go through these 4 phases: Pending - Sent to Warehouse - In-Process - Complete.

Once you order, we carefully check to make sure you're the person using your credit card or gift certificate.

While we're doing this, or if we're waiting for you to send in other forms of payment, your order is Processing. You can cancel your order within the first 15 minutes of processing.

Once we have verified your payment, your order is Sent to Warehouse to be fulfilled.

An item that is In the Shipping Process cannot be cancelled because it is being picked from the shelves, packaged, and stacked on the loading dock.

If your item is in stock, your order will be Shipped within 1 to 2 business days.